About Us

UnidoLabs helps organizations keep the pulse of customer needs – real time and with precision

LISTEN – ANALYSE – ACT

UnidoLabs is a customer experience management organization for companies of all sizes across multitudes of industry verticals. We help the world’s largest brands reach, engage and listen to their customers on Facebook, Twitter, YouTube, LinkedIn, Snapchat, Pinterest and other top social media channels for marketing, advertising, research, care and commerce. Our proprietary social media insights engine helps organizations ‘Listen’ to social conversations real-time, ‘Analyse’ data to identify patterns and extract correlations & ‘Act’ on processed data to drive business decisions.

We have partnered with leading social media management technology providers to deliver a seamless experience to our customers across all channels – at scale. Headquartered in Utah, United States and having operations in Bangalore, India, UnidoLabs provide technology solutions that transform the way our customers use social media insights and enable them to collaborate in real time across business units, markets and departments to manage their customer experience.

What We Do

UnidoLabs is a customer experience management organizations for companies of all sizes across multitudes of industry verticals. We help the world’s largest brands reach, engage and listen to their customers on Facebook, Twitter, YouTube and other top social media channels for marketing, advertising, research, care, and commerce.

Our Proprietary Social Media Insights engine helps organizations ‘Listen’ to social conversations real-time & ‘Act’ on processed data to drive business decisions.

We have partnered with leading social media management technology providers to deliver a seamless experience to our customers across all channels – at scale. Headquartered in Utah, United States and having operations in Bangalore, India, UnidoLabs provides technology solutions that transform the way our customers use social media insights and enable them to collaborate in real time across business units, markets and departments to manage their customer experience.

Our Services

Managed Services

We provide a transformational, scalable and conducive digital experience to our clients by yielding customized solutions to their business challenges that helps in lowering their cost, improving efficiency & elevating competitiveness.

Our team of experts help our customers by catering to a variety of requests ranging from handling their social media tool administration to enabling configuration set-up to building their social media frameworks as well as delivering to their on-demand requirements. We also help with training users on tool usage and governance. 

Social Listening

We help organizations analyse real-time aggregation of everything that is said about their brand, products and services from all over the internet while ensuring optimal data validity, completeness, accuracy, relevance & quality.

Our Natural Language Processing automatically categorize social mentions and provide an in-depth understanding of all the informative attributes associated with the conversations including share of voices, trends, sentiments, customers’ profile, influencer scores amongst others

Strategy & Analysis

We provide organizations deeper and elaborated interpretation of their customers’ behavioural patterns by triangulating data from social media channels, customer relationship management platforms and net promoter score assessment.

We deliver customized performance evaluations which are ‘Proactive’, ‘Predictive’ & ‘Prescriptive’ in nature. We also help industries establish an early warning mechanism to proactively detect anomalies and potential failures, build forecasting models to determine customers’ purchase path and identify customers’ choice of support channel for enabling service & product readiness.

Digital Marketing

We enable our clients pave their way to an improved interaction with their target audience and understand the social profile & behaviour of their customers through remarkably cost-effective and robust marketing strategies.

Our clients can promote their company’s updates to drive awareness, generate leads and induce sales growth through the world’s most viewed news feed. Our experience in web analytics, usability and conversion optimization assists our customers to make the most of their digital data, gain higher returns to their marketing investments and get an edge over their competitors.

Complete Social Media Strategy Company

We provide a gamut of social media services to help organizations build a proactive infrastructure to improve customer experience, increase revenue and reduce cost of support.

Social Listening

We help organizations analyze real-time aggregation of everything that is said about their brand, products, and services from all over the internet while ensuring optimal data validity, completeness, accuracy, relevance & quality.

Read More

Our Natural Language Processing automatically categorize social mentions and provide an in-depth understanding of all the informative attributes associated with the conversations including the share of voices, trends, sentiments, customers’ profile, influencer scores amongst others.

Read Less

Strategy & Analytics

We provide organizations deeper and elaborated interpretation of their customers’ behavioral patterns by triangulating data from social media channels, customer relationship management platforms and net promoter score assessment.

Read More

We deliver customized performance evaluations which are ‘Proactive’, ‘Predictive’ & ‘Prescriptive’ in nature. We also help industries establish an early warning mechanism to proactively detect anomalies and potential failures, build forecasting models to determine customers’ purchase path and identify customers’ choice of support channel for enabling service & product readiness.

Read Less

Digital Marketing

We enable our clients to pave their way to an improved interaction with their target audience and understand the social profile & behavior of their customers through remarkably cost-effective and robust marketing strategies.

Read More

Our clients can promote their company’s updates to drive awareness, generate leads and induce sales growth through the world’s most viewed news feed. Our experience in web analytics, usability, and conversion optimization assist our customers to make the most of their digital data, gain higher returns on their marketing investments and get an edge over their competitors.

Read Less

Managed Services

We provide a transformational, scalable and conducive digital experience to our clients by yielding customized solutions to their business challenges that help in lowering their cost, improving efficiency & elevating competitiveness.

Read More

Our team of experts helps our customers by catering to a variety of requests ranging from handling their social media tool administration to enabling configuration set-up to building their social media frameworks as well as delivering to their on-demand requirements. We also help with training users on tool usage and governance. 

Read Less

What Our Clients Said

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Developer
Dexter Collier

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Graphic Designer
Bill Gilbert

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Accountant
Patty Morrison

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Engineer
Bernard Smith

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Our Produly Presented Projects

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How We Do What We Do

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Sketch

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Design

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Test

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Develop

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We Like To Write About Innovative Ideas

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Looking to build a powerful social media strategy?
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Join Our Team

It is never too late to be what you want to be, go ahead and apply…

At UnidoLabs, we inspire, challenge and respect every one. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and biases.

Social Listening

Location: Bangalore

What are the job responsibilities?

  • Consult stakeholders on topic definitions, social listening measures and filters to define objectives and set deliverables for standard and custom reports.
  • Social listening tool setup including keywords, query parameters, and dashboards.
  • Refinement of query parameter setup to ensure accurate and insightful mention analysis is available to report
  • Pull and interpret data from social listening tools including volume, sentiment, conversation drivers, influencers, etc.
  • Create and edit reporting deliverable for PowerPoint, Newsletter and Excel formats that transform social data into a clear story. Visualize findings legibly using charts, tables, and infographics, and provide actionable insights based on concrete data.
  • Manage a deliverable calendar of recurring schedule and ad hoc reports.
  • Share case studies and best practices with the global listening community of social media analysts.

What makes a candidate qualified?

  • Expertise in setting up enterprise listening for large brands
  • Ability to work with large data sets and identify anomalies
  • Ability to generate actionable insights from listening data
  • Ability to storyboard and communicate events occurring in the social space
  • Ability to create meaningful reports and ensure timely delivery.

Please send in your profiles at careers@unidolabs.com.

Data Science & Analytics

Location: Bangalore

What are the job responsibilities?

  • Advice/consults big-ticket clients with insights generated from their respective data sets.
  • Support the product manager in building frameworks for data categorization and tagging
  • Build sentiment analyzers & data dictionaries for various domains and industry sectors
  • Develop frameworks to derive actionable insights from unstructured conversations
  • Develop chatbots and the engine behind the bots
  • Automate repeatable tasks and identify opportunities for automation for other teams. This is a key requirement
  • Collaborate with the various functions within UnidoLabs to support data and analytics needs

What makes a candidate qualified?

  • Expertise in working with large datasets of unstructured data
  • Ability to create models to categorize data sets to derive business specific actionable insights
  • Expertise in tools such as R and python
  • Expertise in automating repeatable tasks

Please send in your profiles at careers@unidolabs.com.

Community Moderation

Location: Bangalore

What are the job responsibilities?

  • Understand and relate to brands and their social presence
  • Monitor and moderate social channels of clients – Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content
  • Conduct extensive research to build the client’s social audience profile database and identify the audience that matter to the brand.
  • Formulate responses for user engagement that adhere to the social tone and language of the brand
  • Analyze trends and generate reports of client’s social activities and engagement
  • Monitor and act upon campaign-specific or crisis specific messages as per the guidelines listed by the brand

What makes a candidate qualified?

  • Experience working as a community manager in a similar role
  • High level of fluency in English – both written and verbal
  • Well versed in social media channels (Facebook, Twitter, YouTube, Foursquare, Instagram, and others)
  • Client facing skills and expertise
  • Understanding of how brands use social media
  • Knowledge of the latest trends in social me
  • Ability to analyze and interpret a large volume of content, build valuable inferences and make informed decisions
  • Ability to work in a highly challenging and dynamic environment while maintaining high standards of accuracy in terms of quality & quantity
  • Advance knowledge in computer use: Microsoft Excel, Word, and PowerPoint, Google tools such as docs, calendar, and apps
  • Attention to detail, with the ability to create client-facing documents and presentations.
  • Ability to innovate and learn on the job to refine processes.

Please send in your profiles at careers@unidolabs.com.

Digital Marketing

Location: Bangalore

What are the job responsibilities?

  • Identify, comprehend and clearly articulate the client’s requirements to generate an end-to-end advertising solution.
  • Build social media advertising campaigns for the world’s leading brands mapped to their business needs.
  • Analyze client’s performance and prescribe methodologies for optional budget management, faster growth, higher conversions and greater ads reach.
  • Collaborate with our technology partners to build expertise on the social media management software.
  • Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.
  • Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across the message, media, and channel.

What makes a candidate qualified?

  • 1-2 years of experience in digital marketing and social account management at a brand or agency.
  • Intermediate excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets.
  • Excellent written and verbal communication skills.
  • Ability to think independently and learn as a member of a team.
  • Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
  • Demonstrated experience and a passion for the social technology universe(i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn)
  • Direct experience in working with or for social media management software is preferred.
  • Social media ads certifications, like Facebook Blueprint, Google AdWords, etc. are preferred.

Please send in your profiles at careers@unidolabs.com.

Managed Services

Location: Bangalore

What are the job responsibilities?

  • Identify, comprehend and clearly articulate clients’ requirements while quickly and efficiently executing client requirements so that the client’s objectives are met in an optimal way
  • Think & suggest ways to the client to improve their current social listening or other social media needs. Identify opportunities for increased efficiency for clients and provide subject matter expertise on the best fit case for solving the client needs
  • The role could include monitoring feeds and processes, performing change management and software configuration and provide 1st/2nd Line technical support
  • Assist MS Consultant to manage and optimize the configuration of onboard Sprinklr clients.
  • Help identify platform gaps, optimization opportunities and assist in building the appropriate solution.
  • Assist in maintaining platform relevancy according to changes in business needs and ensure that all client deliverables are met on time.
  • Build experience working with top clients and a better sense of mapping social media goals to business goals.
  • Produce and maintain internal and client-facing documentation of implementation steps and activities for internal and external partners.
  • Assist with project operations activities.

What makes a candidate qualified?

  • 3-4 years of experience in the social media domain (Listening, Customer Engagement etc.)
  • Demonstrate a passion for the social media technology universe. (i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn)
  • Excellent communication (written/verbal) and presentation skills.
  • Strong technical background with advanced computer skills.
  • Ability to multi-task in a dynamic and fast-paced environment.
  • Willingness to work both independently and as part of a team. Willingness to work in shifts in a 24*7 kind of a setup
  • Capacity to learn and apply new technologies quickly.
  • Excellent problem-solving abilities with a passion for solving client challenges and commitment to client delight.
  • Intermediate excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and handling high volumes of data sets
  • Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
  • Direct experience in working with or for social media management software is preferred
  • Social media certifications, like Sprinklr Certification etc. are preferred
  • 3/4-year college/university degree

Please send in your profiles at careers@unidolabs.com.

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